pkr78 Privacy Policy

This Privacy Policy ("Policy") is issued by pkr78 ("pkr78", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at pkr78.org. This Policy applies to all personal data collected from individuals ("you", "your", "Player") who register an account, access the pkr78 Platform, participate in games or betting markets, contact our support team, or interact with our website in any way.

pkr78 is committed to protecting the privacy of every Pakistani player on our platform. We process personal data responsibly, transparently, and in accordance with the data protection requirements set out under our international gaming licence. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about your information.

By registering an account on pkr78 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to request account closure.

pkr78 collects personal data through several channels — directly from you when you register or use the Platform, automatically through your interaction with our website, and from third parties such as our payment processing partners. The categories of personal data we collect include:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless this is strictly required by our KYC or responsible gaming obligations, in which case we will seek your explicit consent separately.

pkr78 uses your personal data only for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are:

• Account Management: Creating, verifying, and maintaining your pkr78 player account, including processing your registration, conducting KYC verification, and managing account security.
• Service Delivery: Enabling you to place bets, play casino games, access cricket betting markets (including PSL and ICC tournaments), use slot games, participate in esports markets, and interact with all other pkr78 Platform features.
• Payment Processing: Facilitating deposits and withdrawals through your chosen Pakistani payment method (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank) and maintaining accurate financial records for your account.
• Regulatory Compliance: Meeting our obligations under our international gaming licence, including anti-money laundering (AML) checks, responsible gaming monitoring, and age verification.
• Customer Support: Responding to your enquiries, resolving disputes, and providing assistance with account or payment issues via our 24/7 support team.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, bonus abuse, and other security threats on the Platform.
• Marketing Communications: Sending you promotional offers, PSL bonus notifications, and pkr78 news — but only where you have explicitly opted in to receive such communications. You may opt out at any time through your account settings or by contacting [email protected].
• Platform Improvement: Analysing aggregated, anonymised usage patterns to improve the pkr78 Platform, enhance game offerings, and optimise the player experience for Pakistani users.

pkr78 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the pkr78 Terms & Conditions — including account registration, game provision, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable law and our international gaming licence, including KYC verification, AML screening, age verification, and responsible gaming monitoring.
• Legitimate Interests: Processing necessary for pkr78's legitimate business interests, including fraud prevention, platform security, and improving the gaming experience — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed consent — for example, sending you marketing emails or promotional SMS notifications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

pkr78 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing your deposits and withdrawals. These providers are subject to their own privacy policies and applicable financial regulations in Pakistan.
• KYC & Identity Verification Partners: Third-party identity verification services used to confirm your age, identity, and address as part of our KYC process. These partners process your data solely for verification purposes.
• Game Content Providers: Licensed third-party game studios and sports data providers whose games and betting content are accessible through the pkr78 Platform. Game data may be shared to settle bets and resolve disputes.
• Technology & Infrastructure Partners: Cloud hosting, cybersecurity, and platform infrastructure providers who support the technical operation of the pkr78 website and mobile applications.
• Regulatory Authorities & Law Enforcement: Where required by our international gaming licence, applicable law, court order, or at the request of a competent regulatory or law enforcement authority.
• Responsible Gaming Organisations: Where a player has voluntarily enrolled in our self-exclusion programme, limited data may be shared with responsible gaming support organisations to facilitate their services.

All third parties with whom pkr78 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and to maintain appropriate technical and organisational security measures.

pkr78 uses cookies and similar tracking technologies on its website and mobile applications to ensure the Platform functions correctly, to remember your preferences, to analyse usage patterns, and to deliver a personalised experience. A cookie is a small text file stored on your device when you visit a website.

The categories of cookies used by pkr78 include:

• Strictly Necessary Cookies: Essential for the Platform to function. These enable core features such as account login sessions, game loading, and secure payment flows. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised information about how players interact with the pkr78 Platform — which pages are visited most, how long sessions last, and where technical errors occur. This data helps us improve the Platform.
• Functionality Cookies: Used to remember your language preferences, display settings, and other personalisation choices to improve your experience on return visits to pkr78.
• Marketing Cookies: Used, with your consent, to deliver relevant pkr78 promotional content. These cookies track which promotions you have seen and interacted with to avoid showing you repetitive offers.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pkr78 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

pkr78 retains your personal data only for as long as is necessary for the purposes for which it was collected, and as required by our international gaming licence and applicable legal obligations. The following retention periods apply:

After the applicable retention period has expired, pkr78 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, the anonymised dataset may be retained for statistical and analytical purposes indefinitely, as it no longer constitutes personal data.

As a pkr78 player, you hold the following rights with respect to your personal data. These rights may be exercised by contacting our Data Protection team at [email protected]:

• Right of Access: You have the right to request a copy of all personal data pkr78 holds about you, along with information about how that data is processed, who it is shared with, and how long it is retained.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by pkr78 be corrected or updated promptly. Minor account details such as your email address or city of residence can be updated directly through your account settings.
• Right to Erasure: You have the right to request that pkr78 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. This right is subject to our legal obligations under our gaming licence, which may require us to retain certain data for mandatory periods as outlined in Section 7.
• Right to Restriction: You have the right to request that pkr78 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being evaluated.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling. You may also object to direct marketing communications at any time, which pkr78 will action immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

pkr78 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

The pkr78 Platform is strictly intended for individuals who are 21 years of age or older. pkr78 does not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under the age of 21, we will immediately close that account, delete all associated personal data, and return any deposited funds via the original payment method where possible.

pkr78 employs age verification as a mandatory step in the account registration and KYC process. All players are required to provide a valid Pakistani CNIC (which confirms date of birth), passport, or other government-issued photo identification confirming they meet the minimum age requirement.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account on pkr78, please contact us immediately at [email protected] so that we can take prompt action to close the account and delete all associated data.

pkr78 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• TLS Encryption: All data in transit between your browser or app and pkr78's servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their pkr78 account as an additional layer of login security. 2FA is available through an authenticator app.
• Access Controls: Access to personal data within pkr78's internal systems is restricted on a strict need-to-know basis, with role-based access controls enforced across all internal teams.
• Security Monitoring: pkr78 operates 24/7 security monitoring and intrusion detection systems to identify and respond to potential threats in real time.
• Regular Security Audits: Our platform infrastructure and data processing systems are subject to regular third-party security audits and penetration testing.
• Incident Response: pkr78 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you within 72 hours of becoming aware of the incident.

While pkr78 takes every reasonable precaution to protect your personal data, no internet transmission or data storage system is 100% secure. You are responsible for maintaining the confidentiality of your own account credentials and for reporting any suspected unauthorised access to [email protected] immediately.

pkr78 operates as an international online gaming platform and, as a result, some of your personal data may be transferred to, stored in, or processed in countries outside Pakistan. These international transfers occur primarily in connection with our cloud hosting infrastructure, KYC verification partners, and game content providers.

Where personal data is transferred internationally, pkr78 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our international gaming licence. These safeguards include contractual data protection clauses in our agreements with all third-party processors, and restricting transfers to jurisdictions with recognised adequate data protection frameworks.

By registering an account on pkr78 and accepting this Privacy Policy, you consent to the international transfer of your personal data in accordance with the safeguards described in this section.

The pkr78 Platform may, from time to time, contain references to third-party content providers such as game studios, sports data services, or responsible gaming support organisations. Any links to third-party websites or services are provided for informational purposes only.

pkr78 has no control over the privacy practices or content of third-party websites and is not responsible for their privacy policies or data collection practices. We strongly recommend that you review the privacy policy of any third-party website you visit before submitting any personal data. This Privacy Policy applies solely to data processed by pkr78 in connection with the pkr78 Platform.

pkr78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, our international gaming licence requirements, applicable law, or the services we offer. When material changes are made, we will notify registered players by email to the address associated with their account and will post a prominent notice on the pkr78 homepage for a minimum of 7 days prior to the changes taking effect.

The effective date at the top of this Policy will be updated with each revision. We encourage you to review this Policy periodically to stay informed about how pkr78 is protecting your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way pkr78 processes your personal data, please contact our Data Protection team using the details below. We take all privacy enquiries seriously and will respond promptly and thoroughly.

• Email: [email protected] — please use the subject line "Privacy Enquiry" for fastest routing to our Data Protection team.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days.
• Support Hours: Our support team is available 24 hours a day, 7 days a week to assist players across Karachi, Lahore, Islamabad, Faisalabad, and throughout Pakistan.

If you are not satisfied with pkr78's handling of your privacy concern, you have the right to escalate your complaint to the relevant supervisory authority under our international gaming licence. Details of the applicable supervisory authority are available on our About Us page.